Thursday, January 01, 2015

US tech support scams

The US Federal Trade Commission has taken on numerous US tech support scams over the past years to tackle fraudulent support from Microsoft and others that claim to help customers remove viruses, spyware, and system errors on their machines, but which ultimately bill them for bogus fixes.
While the FTC has used consumer protection laws to prevent companies from deceptive marketing, Microsoft Digital Crimes Unit's (DCU) first "big strike" on tech support scams relies on trademark infringement, loss of goodwill as well as unfair and deceptive business practices.
Microsoft filed its complaint last Friday in federal court in the Central District of California against a California based company. The complaint outlines several other defendants linked to that company including individuals and businesses that operate in India and Florida.
Microsoft accused them of violating a range of Californian laws by misusing its name in connection with the provision of "phony technical support". It's claiming to have suffered a loss of consumer goodwill towards the Microsoft brand and is seeking a permanent injunction and damages for infringement of its IP.
"Defendants have utilized the Microsoft trademarks and service marks to enhance their credentials and confuse customers about their affiliation with Microsoft. Defendants then use their enhanced credibility to convince consumers that their personal computers are infected with malware in order to sell them unnecessary technical support and security services to clean their computers," Microsoft's complaint reads.
"In some instances, Defendants actually create security issues for consumers by gaining access to their computers and stealing information stored on them," it continued.
Microsoft said its investigations revealed that the defendants using its trademarks to fraudulently bill customers for unnecessary services, and for "installing password reader programs and other malware".
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